Who we are
WiMarket is Saint Lucia’s online store, based in Castries. This notice explains what personal information we collect when you visit wimarket.com, shop with us, open a shop through WiMarket for Entrepreneurs or deliver for us, and what we do with it.
Questions or requests: email help@wimarket.com or message us on WhatsApp.
What we collect
Your account and orders. Your name, phone number, email address, delivery address (and the map pin you drop for delivery), the post office you collect from, and your order history.
Payments. Whether a payment was approved, its amount and reference. Card details are entered on our payment processors’ pages; WiMarket never sees or stores them.
Sellers and drivers. If you open a shop or deliver for us, we also keep your shop details, payout details and the delivery updates you post.
Messages. What you send us on WhatsApp or by email, and your newsletter and WhatsApp update choices.
Your browser. Your bag, saved items, recently viewed products, preferences and sign-in are kept in your own browser’s storage so the site works. We use them to show recommendations, and you can turn personalised recommendations off in your account settings. We do not use advertising cookies or sell your data.
Server logs. Our hosting provider records standard request logs (IP address, browser type, page and time) to keep the site secure.
How we use it
To take payment, pack and deliver your orders, handle returns and refunds, and keep you updated.
To answer your questions and give you support.
To run shops, pay sellers and coordinate drivers.
To prevent fraud, keep the site secure, and meet tax, accounting and other legal duties.
To send newsletters or WhatsApp updates only when you have opted in. You can stop them at any time.
Signing in with Google
WiMarket’s team can sign in with their Google account. When someone signs in with Google, we receive only their name, email address and profile picture from Google, and we use them only to confirm who is signing in and to keep them signed in.
We do not request access to Gmail, Google Drive, contacts or any other Google data. Information received from Google is not sold, not shared, not used for advertising and not used to train artificial intelligence models.
WiMarket’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. You can remove WiMarket’s access at any time at myaccount.google.com/connections.
Our delivery map can use Google Maps. When it does, Google receives the map area you view under Google’s privacy policy.
How long we keep it
Order, payment and tax records are kept for up to seven years, as Saint Lucia tax and accounting rules require. Account details are kept while your account is open and deleted or anonymised within 90 days after you close it, except what we must keep by law. Support messages are kept for up to two years.
Security
The site uses encrypted connections (HTTPS). Access to customer information is limited to the staff who need it, and purchase codes are stored only as a one-way hash. No system is perfectly secure; if we learn of a breach that affects you, we will tell you without undue delay.
Your choices and rights
Under the Saint Lucia Data Protection Act, 2011 you can ask for a copy of your information, ask us to correct it, or ask us to delete it where we no longer need it. You can also object to how we use it, or withdraw consent for messages.
Email help@wimarket.com or WhatsApp us, and we will reply within 30 days. You can also download what your browser holds from Your account → Manage your data.
Children
WiMarket is for adults. You must be 18 or older to place an order or open a shop, and we do not knowingly collect information from children under 16.
Changes
When we change this notice we update the date at the top. If a change is significant we will tell you on the site or by email before it applies.